(Please note that some developments may not be available to all customers and will depend upon your current BT eBusiness interface - Please contact your normal BT representative for more information)
Improvements to the existing SWS link available from 10th April 2000 Fault status improved and Order placement Billing details section expanded.
Fault status improvements All Customers using the current 'Fault Status' link will see significant improvements both in terms of functionality and presentation.
In brief the current fault status will change to offer similar functionality to the recently improved order status. The main improvements are:-
1. Greatly Improved look and feel.
2. Greatly improved search & filter facility will aid in the management of the faults list
3. Ability to easily identify faults that require more information
4. The ability to perform a simultaneous search on both open and closed faults.
5. Ability to add information to an existing fault and bring it to the attention of the Service Centre.
6. A two way electronic communication channel, reducing the need for time consuming phone calls.
Order placement Billing details expanded
This change affects all Customers using the current 'Order Placement' link. To ensure all Billing requirements are accurately captured the "Billing Details" section of SWS "Order Placement" link has been expanded. The new forms will include:
1) New fields for entering your contacts for billing specific queries.
2) Separate address screen for new billing addresses.
3) Separate field for Customer billing references.
4) The option to bill to the installation address
Further information on these changes is available from your BT Shared Workpace Representative or Service Team.