BT Price List

Section 2:Call Charges & Exchange Line Services

Part 5:ValueCall Services

Subpart 1:ValueCall Services

ValueCall is BT's national “premium rate" service. It enables customers, to earn revenue from calls made to their services by third parties.

Managed Service involves the Customer renting capacity on BT equipment sited on BT premises. The Customer is responsible for providing BT with the recorded information. BT's answering equipment can be accessed directly using a tone-signalling telephone via BT's Remote Update facility.

An Enhanced Management Service offering Televote services is also available. This offers the ability to answer high volumes of simultaneous calls via standard announcements.

09x is the prefix allocated by BT for the provision of:

(i) Controlled Services as defined by the BT Licence; and
(ii) Services within the categories referred to in the current PhonepayPlus, ( formerly ICSTIS ), Code of Practice.

For the purpose of this Part the following definitions apply:

Customer - is the BT customer providing these services

Callers - are those calling these services

Call Charge(s) - price charged to the caller by BT or Other Network Operator

ValueLink - A ValueLink is a direct link from the BT TeleMarketing Services platform into the customer's premises equipment. ValueLinks can only be used for one way traffic transmission from the BT Telemarketing Services platform and can only carry inbound traffic (ValueCall, Freefone 0800, BT 0845, BT 0870 or BT Contactcall 0871). ValueLinks were formerly known as ValueCall AccessLines.

Site - is a location at which a ValueLink connects to a customer's premises or equipment.

Architectural Change - This is a change which results in an increase or decrease in the size of a customer's Call Routing Plan.

TERMINATING ABROAD (TA)

This service enables customers to have UK originated ValueCall calls to be terminated at an overseas destination.

Eligibility

Service can only be delivered to business lines.

Pricing Information

Delivery of ValueCall services can be either by a dedicated ValueLink or may be terminated on nominated numbers (i.e. via PSTN or ISDN Lines) - Delivery to Number (DTN).

Delivery to Number

Description	Per number, or per 100 Number DDI Block of Numbers
	Exc VAT	Inc VAT
	£	£
Connection Charge	25.00	29.38
Translation Charges, e.g. move of premises	25.00	29.38
Additional Charge Fast Track change of number on existing gradings	100.00	117.50
Fast Track provision on new numbers (in addition to standard charges)	100.00	117.50

Fast Track - Please refer to the Additional Information section for a description of this service.

ValueLinks

Connection and rental charges for ValueLinks are dependent upon whether the Customer has premises located within a `Home Zone'. The Home Zones are the BT Charge Groups, which contain one of the following locations:

Aberdeen, Belfast, Cardiff, Edinburgh, Liverpool, Milton Keynes, Newcastle, Nottingham, Peterborough, Plymouth, Poole, Sheffield, St Albans, Stafford, Slough, Telford, Worcester, Glasgow, Manchester, Leeds, Birmingham, Cambridge, Bristol, London, Guildford, Portsmouth, Southampton, Leicester, Reading, Norwich and Oxford.

Customers ordering ValueLinks for a new site must order a minimum of 30 Digital Lines. The connection cost for a new site covers the provisioning of 30 lines.

Long term contracts are no longer available.

The minimum contract term for ValueLink is 12 months.

For ValueLinks the maximum allocation of a range of ValueCall numbers is dependent upon the number of lines ordered :-

5-19 lines - a maximum of 10 numbers.

20 to 29 lines - a maximum of 20 numbers .

30 to 499 lines - for each complete multiple of 30 lines 100 numbers up to a maximum of 900 numbers.

5000 to 2999 lines - 1000 numbers per complete multiple of 500 lines up to a maximum of 5000 numbers.

Connection Charges

Description	ValueLinks within Home Zone		ValueLinks outside Home Zone
	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	£	£	£	£
New Site Connection Charge - First 30 lines	1400.00	1645.00	4725.00	5551.88
Additional Numbers or Lines - Per Line	60.00	70.50	315.00	370.13
Change of Account details, per account, per line, e.g. change of company name or address.	N/A	N/A	250.00	293.75
Shift of first 30 lines	1400.00	1645.00	N/A	N/A
Shift of 31st line and above - per line	30.00	35.25	N/A	N/A

Customers with a ValueCall service may terminate their Telemarketing calls - (Freefone 0800, BT 0845, BT 0870 or BT Contactcall 0871) on their ValueCall terminating equipment. The following charges will apply: Telemarketing number connection, number rental, Option fee and Call Charges; ValueLink line rental.

Rentals

Long Term Contracts are no longer available.

ValueLinks Within Home Zone:

Description	Rental per quarter
	Exc VAT	Inc VAT
	£(pq)	£(pq)
Per line	27.50	32.32

ValueLinks Outside Home Zone, Per Line:

Up to 25km Radial Distance - Fixed Charge £54.00 (exc VAT): £63.45 (inc VAT) per quarter Plus £2.65 (exc VAT): £3.12 (inc VAT) per km or part per quarter
Over 25km Radial Distance - Fixed Charge £120.00 (exc VAT): £141.00 (inc VAT) per quarter Plus £1.50 (exc VAT): £1.77 (inc VAT) per km or part in excess of 25km per quarter

ValueLink Facilities:

ValueCall Enhanced Mid Call Diversion, per line - £7.50 (exc. VAT), £8.82 (inc. VAT) per quarter.
Please note, this is is not available for new supply.

ValueLink Per Occasion Charges

Description	Charge
	Exc VAT	Inc VAT
	£	£
Change in grading or configuration or service, per line - No longer available for new supply.	50.00	58.75
Change in signalling, per line - No longer available for new supply.	125.00	146.88
Change of numbers on existing gradings per consecutive group of 10 numbers, or part	210.00	246.75
BT barring and restoring access by Callers to the Service, per consecutive group of 10 numbers, or part	210.00	246.75
Additional Charge for Fast Track change of number on existing gradings	100.00	117.50
Fast Track provision on new numbers (in addition to standard charges)	100.00	117.50

Connection and Rental Charges (Customer Nominated Numbers) - ValueCall

Description	Connection Charge		Rental
	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	£	£	£(pq)	£(pq)
Per Customer Nominated Number	300.00	352.50	50.00	58.75

Managed and Enhanced Managed Services

Managed Service

Description	Rental per quarter
	Exc VAT	Inc VAT
	£(pq)	£(pq)
Passive service (30 lines or under) - No longer available for new supply.	3000.00	3525.00
Passive service (31 lines plus - per line) - No longer available for new supply.	50.00	58.75
Interactive Service - per line (Customer must have 30 passive services or under to enable upgrade to interactive service) - No longer available for new supply.	75.00	88.13

Ancillary Charges:

Description	Per Occasion Charge
	Exc VAT	Inc VAT
	£	£
Data Capture - first block of 100 data capture boxes	0.00	0.00
Per subsequent block	25.00	29.38
Service Change - per request including PIN changes.	50.00	58.75

Enhanced Managed Services

Broadcast and Televote services include the provision of a ValueCall number or the re-routing of a nominated number for the duration of the contract.

Broadcast Services - No Longer Available for New Supply

Connection per service: - No longer available for new supply

Rentals:

Description	Rental per month		Rental per quarter		Rental per year
	Exc VAT	Inc VAT	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	£(pm)	£(pm)	£(pq)	£(pq)	£(pa)	£(pa)
Broadcast Service, per service	N/A	N/A	(a)	(a)	(a)	(a)
Broadcast Service - Remote Update Dial Up Live Feed	(a)	(a)	(a)	(a)	(a)	(a)
Broadcast Service - Pre Announcement	(a)	(a)	(a)	(a)	(a)	(a)

Televote Services

Connection per campaign: £250.00 (exc. VAT): £293.75 (inc. VAT)

Rentals:

Description	Rental per day		Rental per month
	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	£(pd)	£(pd)	£(pm)	£(pm)
Televote Service, per number	15.00	17.63	100.00	117.50

Description	Rental per quarter		Rental per year
	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	£(pq)	£(pq)	£(pa)	£(pa)
Televote Service, per number	270.00	317.25	975.00	1145.63

Call-Payments

These schedules show the amounts disbursed by BT to the Customer from the call revenue collected by BT. Individual Call Payments are calculated on a per second basis. In each calendar month, call minutes are accumulated across all numbers and the payments below are applied.

Charges paid for by the caller for ff and p per minute rates are quoted inc VAT as rounded up to the nearest penny.

Payment for ValueCall Terminating Abroad (Poa)

ValuePlan Plus Packages

Contracts for ValueCall services are now issued on a volume commitment basis. Any customer not wishing to commit to an annual volume contract may use the ValueCall service, but will receive Call Payments at the ValuePlan plus Standard Rate only. Customers wishing to take advantage of the higher Call Payments may only do so if they commit to an annual volume contract. These contracts will have a target i.e. the customer must achieve, as a minimum, a set number of minutes for example, 1 million or 6 million minutes during the contract year.
The level of commitment for the contract will be set at the level agreed between BT and the customer, although the customer may be asked to produce some evidence of their ability to achieve the selected number of minutes. Bonuses may be awarded if the targets are exceeded during the relevant period and Underachievement Charges will be applied if the annual target of minutes is not achieved during the contract year.
The 10 million minutes and above Payment rate on application (POA). £1.50 Fixed Fee call POA.

Call Payment Rates ValuePlan Plus Packages

Payment Per Minute

Call Rate Pence per Minute (ppm)	Standard Rate		1M p.a.		6M p.a.
Call Rate Pence per Minute (ppm)	Exc VAT	Inc VAT	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	pence	pence	pence	pence	pence	pence
10p pm	3.60	4.23	3.72	4.38	3.96	4.66
15p pm	6.84	8.04	7.62	8.96	7.86	9.24
20p pm	10.44	12.27	10.92	12.84	11.76	13.82
25p pm	14.10	16.57	14.40	16.92	15.72	18.48
30p pm	15.00	17.63	15.60	18.33	17.28	20.31
35p pm	17.82	20.94	18.54	21.79	19.56	22.99
40p pm	22.02	25.88	22.74	26.72	24.48	28.77
45p pm	27.00	31.73	27.78	32.65	29.58	34.76
50p pm	29.52	34.69	32.82	38.57	34.32	40.33
55p pm	31.98	37.58	35.58	41.81	38.52	45.27
60p pm	34.50	40.54	38.28	44.98	41.88	49.21
65p pm	38.76	45.55	42.42	49.85	45.18	53.09
70p pm	42.72	50.20	47.28	55.56	49.80	58.52
75p pm	46.20	54.29	52.20	61.34	54.06	63.53
80p pm	50.40	59.22	54.30	63.81	56.76	66.70
85p pm	54.36	63.88	57.66	67.76	58.68	68.95
90p pm	58.50	68.74	61.86	72.69	63.54	74.66
95p pm	62.52	73.47	66.36	77.98	68.58	80.59
100p pm	66.00	77.55	70.74	83.12	73.80	86.72
110p pm	73.98	86.93	76.98	90.46	79.08	92.92
120p pm	81.60	95.88	85.20	100.11	87.00	102.23
130p pm	87.00	102.23	90.00	105.75	94.20	110.69
140p pm	93.18	109.49	98.28	115.48	102.48	120.42
150p pm	100.98	118.66	106.62	125.28	110.76	130.15

Payment Per Call - the Payment Reduces If the Call Is Over 60 Seconds

Fixed Fee (ff) Service	Standard Rate		1M p.a.				6M p.a.
Fixed Fee (ff) Service	Exc VAT	Inc VAT	Exc VAT	Inc VAT		Exc VAT	Inc VAT
	pence	pence	pence	pence		pence	pence
10p ff.	3.24	3.81	3.36	3.95		3.54	4.16
15p ff.	6.00	7.05	6.72	7.90		7.44	8.75
20p ff.	10.02	11.78	10.50	12.34		11.64	13.68
25p ff.	14.10	16.57	14.40	16.92		15.72	18.48
30p ff.	15.00	17.63	15.60	18.33		17.28	20.31
35p ff.	17.46	20.52	18.18	21.37		19.56	22.99
40p ff.	21.60	25.38	22.50	26.44		23.76	27.92
45p ff.	25.68	30.18	26.64	31.31		28.98	34.06
50p ff.	29.52	34.69	32.82	38.57		34.32	40.33
60p ff.	32.76	38.50	36.36	42.73		39.78	46.75
75p ff.	43.92	51.61	47.52	55.84		48.66	57.18
90p ff.	55.56	65.29	57.24	67.26		57.84	67.97
100p ff.	64.50	75.79	69.12	81.22		72.12	84.75
150p ff.	POA	POA	POA	POA	N/A	POA	POA

For Fixed Fee Services, the following reductions in Call Payment Rates apply to calls beyond 60 seconds duration:-

Fixed Fee (ff) Service	Charge per Second applicable for calls over 60 seconds duration Pence per Second
	Exc VAT	Inc VAT
	p	p
10p ff.	0.45	0.529
15p ff.	0.50	0.588
20p ff.	0.50	0.588
25p ff.	0.50	0.588
30p ff.	0.55	0.647
35p ff.	0.60	0.705
40p ff.	0.65	0.764
45p ff.	0.70	0.823
50p ff.	0.75	0.882
60p ff.	0.90	1.058
75p ff.	1.12	1.316
90p ff.	1.32	1.551
100p ff.	1.46	1.716
150p ff.	2.18	2.562

BT 0870, BT Contactcall 0871 call minutes can be accumulated with ValueCall call minutes and used towards achieving the contracted volume for ValuePlan plus Packages.

Televote minutes may also be included towards the successful achievement of targets in the ValuePlan plus Packages.

The following features are part of the ValuePlan plus Commitment Packages at no extra charge:
- Enhanced Information Statistics reportson nominated numbers.
- Mid Call Diversion and Customer Access Manager facilities if required. - No longer available for new supply.
- All translation changes.
- Connection of additional ValueLinks to current site.
- Providing new and disconnecting old numbers for services which are moved to a higher call charge.
- The shifting of ValueLinks within or between Home Zones.
- Enhanced Raw Call Data.

0901 198 Call Payment Rate (Ff0 Chargeband)

0901 198 is used solely for Televote. Calls are terminated after 10 seconds.

	Per call
	Exc VAT	Inc VAT
	p	p
ValueCall 0901 198 service	5.45	6.404

0901 44/0906 44 Call Payment Rate (G1 Chargeband)

0901 44 & 0906 44 are used for Wireplay.

	Per call
	Exc VAT	Inc VAT
	p	p
Call duration of 5 minutes or less	0.00	0.000
Call duration of more than 5 minutes	3.00	3.525
PLUS: per second after 5 minutes	0.01	0.012

Advanced ValueCall Features and Enhanced Information Statistics

Advanced Features

Advanced ValueCall Features are available. For Connection and Rental Charges for individual features, see Section 2 Part 6

Advanced ValueCall Features are only available to customers who do not use DDI.

The following charges are deducted from the Call Payment rate.

Description	Charge - per second for each charge rate period
	Exc VAT	Inc VAT
	p	p
Scheme 1 - is no longer available for new supply	0.033	0.039
Scheme 2	0.016	0.019

Enhanced Information Statistics

Enhanced Information Statistics comprise the following reports:-

ValueCall ValueLink Lines - Weekly Report on usage of the customer's group of lines

ValueCall Managed Service - Weekly report on usage of each of the customer's ValueCall numbers.

ValueCall DTN - Weekly report on usage of each of the customer's ValueCall numbers

Weekly summaries and monthly information are available on all live ValueCall numbers. A week runs from Saturday to Friday.

Description	Set-up Charge		Charge per Quarter
	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	£	£	£(pq)	£(pq)
Basic Reports.	N/A	N/A	Nil	Nil
Value Plan Standard Customers per number	N/A	N/A	100.00	117.50
Floppy Disk for each set of 5 reports (maximum 5 numbers), above 5 numbers no extra charge.	N/A	N/A	50.00	58.75
On-Line reports via the Internet per number or user (maximum 5 numbers), above 5 numbers no extra charge.	25.00	29.38	25.00	29.38

Revenue Reports

Description	Set-up Charge		Charge per Quarter
	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	£	£	£(pq)	£(pq)
CD Rom Delivery	N/A		35.00	41.13
Customer definable timeslots Time of Day/Effective Call Duration - Initial Set Up	100.00

Section 2:Call Charges & Exchange Line Services

Part 5:ValueCall Services

Subpart 1:ValueCall Services

Eligibility

Pricing Information

Delivery to Number

ValueLinks

Connection Charges

Rentals

ValueLinks Within Home Zone:

ValueLinks Outside Home Zone, Per Line:

ValueLink Facilities:

ValueLink Per Occasion Charges

Connection and Rental Charges (Customer Nominated Numbers) - ValueCall

Managed and Enhanced Managed Services

Managed Service

Ancillary Charges:

Enhanced Managed Services

Broadcast Services - No Longer Available for New Supply

Televote Services

Call-Payments

Payment for ValueCall Terminating Abroad (Poa)

ValuePlan Plus Packages

Call Payment Rates ValuePlan Plus Packages

Payment Per Minute

Payment Per Call - the Payment Reduces If the Call Is Over 60 Seconds

0901 198 Call Payment Rate (Ff0 Chargeband)

0901 44/0906 44 Call Payment Rate (G1 Chargeband)

Advanced ValueCall Features and Enhanced Information Statistics

Advanced Features

Enhanced Information Statistics

Revenue Reports