Call Charges Reduction for Basic Service - Not Available to New Customers. | | 0870 Changes | CALL PAYMENTS AND CALL CHARGES FOR 0870 NUMBERS FROM 1ST FEBRUARY 2008. | (i) Subject to paragraph (ii) below, where calls are being made to the 0870 number(s) on and after the 1st February 2008, the Customer will continue to receive Call Payments, if applicable, at the rate in force prior to the 1st February 2008 and will not be required to pay call charges. | (ii) Ofcom is expected to introduce a change in regulation in 2008 which will affect call charges to 0870 numbers. This may result in the withdrawal of Call Payments and other changes to terms and conditions. Please refer to the relevant sub parts of this Part for details. | CONTRACTS ENTERED INTO BEFORE THE 19TH JANUARY 2007 WHICH INCLUDE THE 0870 NUMBER RANGE | In the event that Ofcom introduces changes in regulation after the 1st February 2008 which results in BT charging callers to 0870 the equivalent of the national geographic rate (national rate calls to numbers starting 01 or 02), the following will apply from the date the change in regulation takes effect (the “Effective Date”): | (i) BT will cease paying Call Payments against 0870 numbers and the Customer will be liable to pay call charges. Details of call charges that will apply have been or will be supplied in writing to the Customer prior to the Effective Date. | (ii) Customers who elect to move to a new contract with BT for a new number in the 0800, 0808, 0844, 0871 or 03 ranges will not be liable to pay early termination or underachievement charges if the new contract is entered into prior to the Effective Date. | In the event of any conflict with other paragraphs in this sub-part, paragraphs (i) and (ii) above will take precedence. | Call charges on Options 100 (Business Builder), 101 (Business Builder) and 102 (Business Builder), Freefone/BT 0845, 105, 110 (3 year contract), 121, 123, 125, 125HV and BT Reward which do not use Advanced Features or Intelligent Contact Management i.e. Basic Service will be subject to the following call charge reductions as set out below. Where a charge is shown as nil, 0 or free, no reduction applies. Options 110 (3 year contract), 121, 123 and 125 are no longer available for new supply from 19 April 2001. |
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| Options No Longer Available for New Service | | | Call Charges - No Longer Available for New Service | |
| Calls to Mobile Phones | | The Call Charges or Call Payments shown in this Part are, unless otherwise stated, the standard Call Charges applicable for Calls delivered to a PSTN/ISDN number, where the PSTN/ISDN call would be charged at BT 0870 rate or below. If a Customer nominates a Deliver To Number (DTN) which would be charged at rates applicable to fm1-11 chargebands then Calls to those numbers will be charged at the following rates regardless of the Customer's Freefone, BT 0845, BT 0870 or BT Contactcall 0844 and 0871 option. Reductions for Basic Service (where appropriate) and supplements for Advanced Features provided under Scheme 1 apply. |
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| Call Charges | | Calls are charged per minute or part. |
| Calls are charged per minute or part. |
| Calls are charged per minute or part. |
| Option 100 (BT 0870) is also available to BT 0870 customers. In this case no call payment is made. There is no Option fee or call charge charged to the customer by BT. |
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| Option 103 - BT 0870 and BT Contactcall 0871 | | Option 103 and its variants (including 3 Year contract, and BT 0870 in the TSC - see below)cannot be used with Advanced Service Scheme 1. | Option 103 is charged per second, with no minimum duration. Option 103 (3 year contract) and Option 103 High Volume come with free weekly paper statistics. | Customers with Option 103 or Option 103 (3 year contract) with BT 0870 and BT Contactcall 0871, generating over 10,000 minutes monthly will receive call payments. For Option 103 High Volume customers, payments will be made for all minutes. Payments will be made on a quarterly basis. | | Call Payment - BT 0870 | |
Option 103 - BT 0870 |  | | | | | | -First 10,000 minutes per month | nil | nil | nil | nil | nil | nil | -10,001 minutes to 11,000 minutes per month, payment per second | 0.143 | 0.168 | 0.077 | 0.091 | 0.044 | 0.052 | -All subsequent call minutes, payment per second | 0.013 | 0.016 | 0.007 | 0.009 | 0.004 | 0.005 | Option 103 - 3 Year Contract - BT 0870: | | | | | | | -First 10,000 minutes per month | nil | nil | nil | nil | nil | nil | -10,001 minutes to 11,000 minutes per month, payment per second | 0.165 | 0.194 | 0.088 | 0.104 | 0.055 | 0.065 | -All subsequent call minutes, payment per second | 0.015 | 0.018 | 0.008 | 0.010 | 0.005 | 0.006 |
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| Call Payment - BT Contactcall 0871 | |
Option 103 - BT Contactcall 0871 | | | | | | | -First 10,000 minutes per month | nil | nil | nil | nil | nil | nil | -10,001 minutes to 11,000 minutes per month, payment per second | 0.165 | 0.194 | 0.385 | 0.453 | 0.385 | 0.453 | -All subsequent call minutes, payment per second | 0.015 | 0.018 | 0.035 | 0.042 | 0.035 | 0.042 | Option 103 - 3 Year Contract -
BT Contactcall 0871: | | | | | | | -First 10,000 minutes per month | nil | nil | nil | nil | nil | nil | -10,001 minutes to 11,000 minutes per month, payment per second | 0.187 | 0.220 | 0.407 | 0.479 | 0.407 | 0.479 | -All subsequent call minutes, payment per second | 0.017 | 0.020 | 0.037 | 0.044 | 0.037 | 0.044 |
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| Option 105 - Freefone and BT 0845 | | | Call Prices | | Charges are shown per minute however are charged in seconds rounded up to the next whole second and subject to a minimum duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated on the order form . Free weekly paper statistics reports are available on nominated numbers within this option |
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| 125 High Volume - Freefone and BT 0845 | | The minimum period of service for Option 125 (High Volume) is 5 years. Customers who wish to terminate before the minimum period expires, and decide not to subscribe to a TS High Volume (TSHV) contract must pay a termination charge at a rate of £5000.00 (Excl. VAT) per year (or part thereof) for the unexpired portion of the contract. |
| 125 High Volume Call Charges | |
Option 125 (High Volume): | | | | | | | -0 - 75,000 | 0.00 | 0.000 | 0.00 | 0.000 | 0.00 | 0.000 | -75,001 - 150,000 | 6.72 | 7.896 | 5.04 | 5.922 | 5.28 | 6.204 | -150,001 - 250,000 | 6.3 | 7.403 | 4.44 | 5.217 | 5.22 | 6.134 | -250,001 - 1,000,000 | 5.46 | 6.416 | 3.72 | 4.371 | 4.92 | 5.781 | -1,000,001 + | 5.4 | 6.345 | 3.54 | 4.160 | 4.86 | 5.711 |
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| BT Reward | | The minimum period of service for BT Reward will be 1, 3 and 5 years respectively. Customers who wish to terminate before the minimum period expires, and who decide not to subscribe to a new BT Reward/TS Commitment contract with a higher volume and/or longer-term commitment, must pay the relevant number rental fees per BT Reward number for the unexpired portion of the contract. | Customers with an existing Option 121, 123 or 125 contract may terminate their contract without incurring an early termination charge if they subscribe to a BT Reward or TS Commitment contract with a term longer than the un-expired period of the existing contract and an equivalent or higher volume. | BT Reward customers may request free access to web stats. This will be available to a maximum of 2 users across all numbers nominated within the customers BT Reward package. BT Reward web stats will be made available on an opt-in basis only. | Advanced Scheme 2 Prices are shown below on a per minute basis but are charged per second rounded up to the next whole second, subject to a minimum duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated on the order form. For Basic prices, see Call Charge Reductions for Basic Service, as detailed earlier in this part. |
BT Reward - 1 Year Contract | | | | | -0 - 180 | 12.96 | 15.228 | 12.3 | 14.453 | -181 - 1,000 | 8.4 | 9.870 | 6.78 | 7.967 | -1,001 - 6,000 | 8.28 | 9.729 | 6.42 | 7.544 | -6,001 - 35,000 | 7.38 | 8.672 | 5.76 | 6.768 | -35,001 - 40,000 | 7.14 | 8.390 | 5.4 | 6.345 | -40,001 - 150,000 | 7.02 | 8.249 | 5.16 | 6.063 | -150,001 + | 6.12 | 7.191 | 5.1 | 5.993 | BT Reward - 3 Year Contract | | | | | -0 - 180 | 12.3 | 14.453 | 12.06 | 14.171 | -181 - 1,000 | 8.34 | 9.800 | 6.66 | 7.826 | -1,001 - 6,000 | 8.16 | 9.588 | 6.12 | 7.191 | -6,001 - 35,000 | 7.32 | 8.601 | 5.34 | 6.275 | -35,001 - 40,000 | 7.08 | 8.319 | 5.22 | 6.134 | -40,001 - 150,000 | 6.96 | 8.178 | 5.10 | 5.993 | -150,001 + | 6.06 | 7.121 | 5.04 | 5.922 | BT Reward - 5 Year Contract | | | | | -0 - 180 | 12.06 | 14.171 | 11.64 | 13.677 | -181 - 1,000 | 8.1 | 9.518 | 6.24 | 7.332 | -1,001 - 6,000 | 7.74 | 9.095 | 6.0 | 7.050 | -6,001 - 35,000 | 6.96 | 8.178 | 5.22 | 6.134 | -35,001 - 40,000 | 6.84 | 8.037 | 4.92 | 5.781 | -40,001 - 150,000 | 6.72 | 7.896 | 4.86 | 5.711 | -150,001 + | 5.88 | 6.909 | 4.8 | 5.640 |
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| Service | | Customers taking TS Commitment will be entitled to: | -Service Management. | -Service Assurance (where applicable). - Abolition of the following 'ad hoc' charges:
- -Connection charges for - numbers (with the exception of Choice numbers); bulk numbers; 100 number blocks.
- -Charge for change to Telemarketing number (including DTN change)
- -Advanced Feature change data per feature node
- -EIS change time slots - time of day
- -TS Commitment architecture charge per advanced routing plan
- - An ICM period contract which will run concurrently with the Commitment contract for the same period.
- Customers committing to a volume level of 48 million minutes or higher are also entitled to:
- -Shorter Provision Lead Times, at standard charges detailed before, FastTrack (1 hour), Standard DTN (8 hours) and Advanced Service (2 days - simple data change or 5 days - plan architecture changes).
| Within these contracts Cost-Centre billing will be supported. This will be achieved by billing each customer specified Telemarketing service number to the appropriate business unit billing number. |
| Telemarketing Service (Ts) High Volume - Not Available for New Supply | | TS High Volume is an opt-in package, replacing TS Commitment and TS Commitmentplus for BT Inbound Services customers willing to commit over 50,000 inbound minutes per annum. | Freefone 0800, BT 0845, BT 0870 customers with over 50,000 accumulated minutes per year and/or BT Contactcall 0871, BT Contactcall 0844 and BT DQC 118 customers with over 100,000 accumulated minutes per year may subscribe to TS High Volume. Depending on the customers product mix, the customer is required to agree to a volume commitment of over 50,000 (0800, 0845, 0870) or 100,000 (0871, 0844, BT DQC 188) minutes per year for a contract period of 1, 2, 3 or 5 years. Valuecall products may also contribute to volumes. | Customers with an existing Long Term Contract, Guaranteed Price Long Term Contract, TS Commitment Contract, TS Commitmentplus, BT Reward or Option 121, 123 or 125 contract may terminate their existing contract without incurring an underachievement or early termination charge on condition they subscribe to a TS High Volume contract with a term longer than the un-expired period of the existing contract and / or an equivalent or higher volume. | By subscribing to a TS High Volume Contract, the customer is entitled to the Freefone, BT 0845 and BT Contactcall 0844 (100k - 12m minutes) call charges and call payments for BT 0870, BT Contactcall 0871 and BT Contactcall 0844 (24m - 300m minutes) as detailed below. See Section 2 Part 24 for details of BT DQC 118 charges and payments. For queries on applicable commitment band and prices not listed, please contact your Account Manager or Service Management. | If more advantageous BT Call Prices or Payments become available within this Part of the Price List, the Customer has the option of terminating the current Contract in favour of a new Contract at the better Prices or Payments. | The new Prices or Payments will not be applied retrospectively. | TS High Volume customers will be ineligible for BT Dual Discount. | The minimum call duration within TS High Volume is 45 seconds for 0800/0845 and 0844 (100k - 12m minutes) products with effect from the 7th June 2008 unless otherwise stated on the order form . There is no minimum call duration for 0870/0871, 0844 (24m - 300m minutes) or BT DQC 118 products. | Call delivery using advanced Scheme 1 is not available with TS High Volume contracts. |
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BT Price List