For all Residential Special Offers see Special Notices at Notices 2007 and Notices 2008for full details. | This product is not available for new supply from 1 June 2003. | PSTN Lines | | BT Working Together is available for an inclusive fee of £51.70 exc. VAT per quarter (£60.75 inc. VAT). The fee includes the following: - -Line Rental (for 1 line only)
- -Specific pence per minute rates (see Tables 1, 2, 3, and 4)
- -Quarterly Inclusive Call Allowance of £22.98 exc. VAT (£27.00 inc. VAT)
- -Friends & Family Gold (see product description below)
- -1 inclusive BT Calling Feature (see list below)
- -Connection of new and additional lines at £106.37 exc. VAT (£124.99 inc. VAT)
- -BT Working Together (for residential lines) is also available to Customers with 2 or more PSTN lines on the same account, they will receive the BT Working Together ppm rates on all lines, and a Quarterly Inclusive Call Allowance of £24.894 exc. VAT (£29.25 inc. VAT) will be spread across all lines.
- -Customers will pay £30.00 exc. VAT ( £35.25inc. VAT) fee for additional lines on the same account.
| A payment processing fee is payable on each account for Customers who do not settle their accounts by Monthly Payment Plan or Direct Debit - see Section 15Part 12sub part 3. The payment processing fee is levied by BT Payment Services Limited, a wholly owned subsidiary of British Telecommunications plc. | If a customer agrees to replace a paper bill with an on-line bill, they will receive a discount of £1.25 inc VAT ( £1.07exc VAT) on their account for every month in which they spend at least £10.49inc VAT (£8.92 exc VAT)on rental charges, provided the bill is paid by direct debit or monthly payment plan. Customers will receive an email advising that their bill is available to view on-line.
The paper-free discount is available per account and to customers on Calling Plan, BT Together Local, BT Working Together and BT Working Together Talk. It is not currently available on BT Mobile or BT Fusion accounts. The discount is only applied on accounts where the customer has a total rental charges greater than or equal to £10.49inc VAT (£8.92 exc VAT)per month, before any other discounts are applied e.g. special offers. One-off charges such as usage charges, brought forward amounts, payment processing fees and any other non rental charges do not count as rental charges. The discount is applied for rental charges in advance.
If the customer opts for both on-line billing and a paper copy they will not qualify for the discount. Additionally, if the customer changes the method by which they receive bills more than twice during any 12-month period, they will not be eligible for the discount. If this happens, the customer will need to continue with paper-free billing for a continuous period of 6 months before they receive the discount again.
| Call Prices | | Calls to the Channel Islands are charged at National Rate. | The BT Working Together pence per minute (ppm) rates will be subject to further discount by the Friends & Family Gold calling circle. | Calls to Local Number Translation Service (NTS) (0X45) numbers will be charged at the Local Day/Evening/Weekend rates as shown in Table 1. | National NTS calls 0870 will be charged at the rates shown in Table 2. National NTS numbers are those shown in Section 2 Part 13 of the BT Price List with a Categorisation for Customer Options of `4' | IDD Circuit Switched 64k Data Calls will be charged at the standard rate. | Calls of any type for which there is no BT Working Together Option pence per minute rate specified will be charged at the standard rate (including Chargecard calls; Directory Enquiries - all numbers beginning with 118; 195 service and Operator Controlled Calls). | See General Notes sub-part 4, for details of the applicable Call Set-up Fee. |
| Inclusive Call Allowance | | Call Types Eligible for the Inclusive Call Allowance will be all direct dialled calls as follows: - -Local, National & International
- -Inmarsat
- -The above call types using Ring Me Free
- -The above call types using a Chargecard
- -IDD Circuit Switched 64k Data Calls
- -Calls to numbers shown in Section 2 Part 11, 12, 13, 14, 15 or 16 of the BT Price List with a Categorisation for Customer Options of 3, 7, 8, 10 or 11.
- -Operator Controlled calls
- -Emsat calls
- -Inmarsat M4 High Speed Data calls
- -Thuraya calls
- -Iridium calls
- -BT Calling Feature Facility Fees
- -Credit Call charges
- -Calls to numbers shown in Section 2 Part 11, 12, 13, 14, 15 or 16 of the BT Price List with a Categorisation for Customer Options of 1, 2, or 5.
| Call Types Not Eligible For the Inclusive Call Allowance: - -Operator Controlled calls
- -Emsat calls
- -Inmarsat M4 High Speed Data calls
- -Thuraya calls
- -Iridium calls
- -BT Calling Feature Facility Fees
- -Credit Call charges
- -Calls to numbers shown in Section 2 Part 11, 12, 13, 14, 15 or 16 of the BT Price List with a Categorisation for Customer Options of 1, 2, or 5.
| VAT figures are normally rounded up. In the case of the Inclusive Call Allowance the costs shown are inclusive of VAT rounded down to the nearest whole penny or part. They are based upon the current rate of tax of 17.5%, that is 17.5p per pound. | Table 1 - Geographic Inland Direct Dialled PPM Prices |
| Calls from Northern Ireland to the Republic of Ireland are charged at the rates shown in Table 1 above. Calls from Northern Ireland to mobile telephones registered in the Republic of Ireland will be charged at the same rate as calls from the rest of the United Kingdom to mobile telephones registered in the Republic of Ireland. | Table 1a - New Voice Services Prices |
| Table 2 - Inland NTS Direct Dialled PPM Prices |
| BT Text Prices |
| * Texts to premium rate services are not currently available. | Please see Section 2. Part 1 Sub-Part `BT TEXT' for further information relating to the BT Text service. | Table 3 - International Direct Dialled (IDD) PPM Prices | See Table 3 of Unlimited Weekend Plan, within Part 1 of this Section. | Table 4 - International Direct Dialled (IDD) PPM Prices to Mobile Telephones | IDD calls to some mobile telephones will be charged at 21.27p (ex VAT)/25p (inc VAT) per minute more than the equivalent IDD calls to fixed telephones. Full details of the destinations and number ranges to which this applies are shown in Section 2 Part 17 | Table 5 - Personal Numbering Services/Fixed-Mobile Direct Dialled PPM Prices |
| Table6 - Fixed-MobileDirect Dialled PPM Prices See Table 6 of Unlimited Weekend Plan within Part 1 of this Section | PSTN Exchange Line Codes | Highway Exchange Line Codes | HIGH HOPES CODES BTWT |
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| Friends & Family Gold Calling Circle | | Friends & Family Gold is a discount scheme giving a discount on up to 16 customer nominated numbers in the `Calling Circle'. | Friends & Family Gold applies only to direct dialled calls and direct dialled Chargecard calls. | The BT Working Together package includes a calling circle per account with the following benefits: - - Free to join
- - Main Circle Discount - 10%
- - Main Circle (16 numbers including `Home Number' slot) - can be local, national, international, also calls to numbers shown in Section 2 Part 11, 12, 13, 14, 15 or 16 of the BT Price List with a Categorisation for Customer Options of 1, 3, 6, 8, 9 or 11. Excludes Premium Rate and National NTS numbers - see below for further exclusions) The `Home Number' can be any single telephone number which appears on the account on which the calling circle is being provided
- - Customer nominated BestFriend Discount - 20%
- - Customers can nominate a number from their main circle as their BestFriend number. This can be local, national or calls to numbers shown in Section 2 Part 11, 12, 13, 14, 15 or 16 of the BT Price List with a Categorisation for Customer Options of 3, 6, 8, 9, or 11. Mobile, IDD and Premium rate numbers are excluded - see list below for further exclusions. This can be the customer nominated `Home Number'
- - A customer can only nominate their Home Number once in the circle i.e. as either a Main Circle Number or as a BestFriend
- - If the customer nominates the Home Number for the BestFriend discount they can nominate a further eligible number in the `Home Number slot' in the Main Circle
- - No limit on how many numbers of each eligible number type are allowed within the calling circle (up to the upper limit of 16 main circle numbers including `Home Number' one of which can be a BestFriend)
| The following calls are excluded from the Friends & Family Gold Calling Circle: - - Operator Controlled calls
- - CreditCall charges
- - European Mobile Satellite System (Emsat) calls
- - BT Service Numbers (e.g. 150, 151)
- - Inmarsat M4 High Speed Data calls
- - Calls to numbers shown in Section 2 Part 11, 12, 13, 14, 15 or 16 of the BT Price List with a Categorisation for Customer Options of 2, 4, 5, or 7.
- -Thuraya calls
- -Iridium calls
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| BT Calling Features/Call Minder | | Customers taking the BT Working Together Residential Package will be provided with one inclusive BT Calling Feature per account which can be selected from the lists below. PSTN customers and HomeHighway (Home Highway has been withdrawn from new supply with effect from 5 September 2005) customers may select their feature from the Analogue list only. Customers taking ISDN2e can select three features from the Digital list or if they also have PSTN line(s) on the same account, from either the Digital or Analogue (for PSTN) list - or a combination of both. | Analogue BT Calling Features/Call Minder: - - Call Waiting
- - Call Diversion (standard)
- - Caller Display (subject to availability)
- - Reminder Call
- - Ring Back Unlimited Usage
- - Call Sign (not available on BT Highway)
- - Three Way Calling
- - Call Minder (Standard)
- - Call Barring
| Digital Select Services (ISDN2e only): - - Call Waiting/Call Hold
- - Calling Line Identity Presentation
- - Customer Controlled Call Forwarding
- - Administration Set-up Call Forwarding - Unconditional
- - Administration Set-up Call Forwarding - On Busy - see NB
- - Administration Set-up Call Forwarding - No Reply - see NB
- - Call Deflection
- - Sub Addressing (20 octet)
| NB: The on busy/no reply versions can be provided together on the same line. | Where inclusive BT Calling Features/Digital Select Services are provided as part of the BT Working Together package, customers may order additional standard BT Calling Features/Digital Select Services on that account at a charge of £1.91 exc. VAT/£2.25 inc VAT each. | Where customers have existing BT Calling Features/Digital Select Services, they can choose to have the BT Working Together inclusive BT Calling Feature(s)/Digital Select Service(s) provided additionally or replace their existing feature(s)/services(s) with their BT Working Together inclusive feature(s)/services(s). | BT Calling Features/Digital Select Services that have been provided on non-BT Working Together accounts on the same site will be provided at standard BT Calling Features/Digital Select Service Pack prices. | The provision of BT Calling Features/Digital Select Services will not be mandatory within the BT Working Together package, and customers can if they wish opt not to take the full allocation of inclusive BT Calling Features/Digital Select Services provided within the BT Working Together package. | Customers with multi-line accounts may choose which lines they wish to have the BT Calling Features/Digital Select Services provided on and may choose the same BT Calling Features/Digital Select Services on different lines e.g. residential customers with three lines on the same account who take BT Working Together could opt to have Caller Display provided on each line. Please note that the Caller Display Calling Feature is subject to availability. | Call Minder (standard) can only be provided free of charge within the BT Working Together package once (i.e. on a single line). Customers who require Call Minder (standard or variants) on each additional line will be required to pay the full retail rental price. | Where Call Minder is not provided as an inclusive (i.e. it s a `paid for' service) it will be charged at the full retail rental price. |
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BT Price List