CCA spend means the monthly fee and any associated call charges at CCA call prices

CCA can only be applied to ISDN30e, ISDN30 DASS 2, ISDN30 I421, ISDN2, ISDN2e, Business Highway, PSTN and Featureline.

ISDN30 I421, ISDN2 DASS2, Business Highway and Business Highway/Featureline have been withdrawn from new supply with effect from 10 April 2006.

CCA Spend will contribute towards the Total Contributory Call Spend for BT Customer Commitment, BT Business Plan (Customer Based option) or BT Premier Value.

CCA prices do not apply to:

• - Residential lines.
• - Service Provider Calls and Access Lines.
• - Payphone lines rented at the standard payphone line rate.
• - Temporary Lines/ Temporary Service Lines.
• - Rented Cardphone Lines.
• - Lines not provided by BT.
• - PSTN/ISDN calls allowances.
• - Charge cards billed to a commercial credit card.
• - All call types other than Local, National Geographic and Fixed to Mobile (fm1, fm3, fm4 fm5, fm7, fm8, fm9 and fm10).
• - All discount packages other than BT Customer Commitment, BT Business Plan (Customer Based option), BT Premier Value and BT Dual.
• - Fixed line outbound text messages.
• - BT Controlled Outgoing Call Barred lines.

For a fee of £10.00 (exc VAT) per month per eligible line or channel, the following call prices apply:

Geographic Calls

The pricing of calls which straddle 07.00 and 22.00 is demonstrated by the following examples.

Geographic Call pricing examples:

• A geographic call starting at 7am or after will get 90 seconds free followed by 1.9p per minute (charged per second).
• A geographic call starting at 6.58am and finishing at 07.00.30 (30 seconds after 7am) will be priced at 1.9p per minute for 2.5 minutes (charged per second) (the 90 second free period will be ignored).
• A geographic call staring at 6.59am and finishing at 7.03am will be priced at 1.9p for the first minute, there will then be 30 seconds free followed by 2.5 minutes priced at 1.9p per minute (charged per second).
• A geographic call starting at 9.59pm and finishing at 10.02pm will be free for the first minute and then will be priced at 1.9p per minute for the remaining 2 minutes (charged per second).
• A geographic call starting at 9.58pm and finishing at 10.02pm will be free for the first 90 seconds and the remaining 2.5 minutes will be priced at 1.9p per minute (charged per second) i.e. the first 30 seconds will be priced at 1.9p and the final 2 minutes will be priced at 1.9p per minute.

Fixed to Mobile Calls

* A fm1 call that starts at 06.59.50 hours and lasts for 30 seconds will attract a charge of 5.8p (10 seconds charged at evening rate, the free period is ignored, the 11th second is charged at 11/60ths of 8.9p, the remaining 19 seconds are charged as 19/60th of 8.9p). This principle also applies to fm3, fm4, fm5, fm7, fm8, fm9 and fm10 pence per minute rates for calls started at 06.59.50 hours.

* A fm1 call that starts at 18.59.48 hours and lasts for 20 seconds will attract a charge of 2.8p (10 seconds free period, the 11th second is charged at 11/60ths of 8.9p (daytime rate), the 12th second is charged as 1/60ths of 8.9p (daytime rate), the remaining 8 seconds charged at evening rate). This principle also applies to fm3, fm4, fm5, fm7, fm8, fm9 and fm10 pence per minute rates for calls started at 18.59.48 hours.

* A fm1 call that starts at 21.59.48 hours and lasts for 20 seconds will attract a charge of 2.6p (10 seconds free period, the 11th second is charged at 11/60ths of 7.64p (evening rate), the 12th second is charged as 1/60th of 7.64p (evening rate), the remaining 8 seconds charged at evening rate). This principle also applies to fm3, fm4, fm5, fm7, fm8, fm9 and fm10 pence per minute rates for calls started at 21.59.48 hours.

The pricing of fixed to mobile calls which straddle the different times is demonstrated by the following examples below.

Fixed to Mobile Call Pricing Examples:

These examples use the following Pence Per Minute Rates and each relate to calls made from a fixed line to a fm1 number.

• A call that starts at 09.00 hours and lasts for 2 seconds will be free.
• A call that starts at 09.00 hours and lasts for 10 seconds will be free.
• A call that starts at 10.00 hours and lasts for 11 seconds will attract a charge of 1.7p (11/60th of 8.9p rounded up).
• A call that starts at 10.00 hours and lasts for 60 seconds will attract a charge of 8.9p.
• A call that starts at 06.59.55 hours and lasts for 10 seconds will attract a charge of 0.7p (5 seconds charged at evening rate and 5 seconds free).
• A call that starts at 06.59.50 hours and lasts for 11 seconds will attract a charge of 3p (10 seconds charged at evening rate, the free period is ignored, the 11th second is charged at 11/60ths of 8.9p).
• A call that starts at 18.59.55 hours and lasts for 20 seconds will attract a charge of 2.6p (10 seconds free period, the 11th second is charged at 11/60ths of 7.64p (evening rate), the 12th second is charged as 1/60th of 7.64p (evening rate), the remaining 8 seconds charged at evening rate).
• A call that starts at 21.59.55 hours and lasts for 10 seconds will attract a charge of 0.7p (5 seconds will be free and 5 seconds charged at evening rate).

All other call types and lines/channels on the inventory but not included under the option will be charged at the Customers prevailing discount package.

1) Standard Conditions for Telephone Service for Business will continue to apply to the Customer and, as appropriate, BT Customer Commitment, BT Business Plan (Customer Based option), BT Premier Value, BT Business One Plan or BT Business Reward as amended by these conditions.

2) On joining CCA, CCA prices and, as appropriate, BT Customer Commitment, BT Business Plan (Customer Based option) BT Premier Value, BT Business One Plan or BT Business Reward prices will apply. All other call discount schemes applicable to all the channels and/or lines specified in the Inventory will be ceased from the Operational Service Date.

3) Customers must sign up to at least:

• i) a Committed Call Spend of £5000.00 on Customer Commitment; or.
• ii) a Committed Call Spend of £5000.00 on BT Business Plan (Customer Based option); or
• iii) The Spend Band A under BT Premier Value.
• iv) a Committed Communications Spend of £5,000 on BT Business One Plan
• v) a Committed Calls and Lines Spend of £5,000 on BT Business Reward

4) A minimum of 8 channels and/or lines per Site must be nominated for inclusion under CCA. When nominating a telephone number, all channels and/or lines sharing the same telephone number will be included in CCA.

5) Where the number of channels and/or lines fall below the minimum of 8 channels and/or lines per Site, the CCA will be withdrawn on that Site.

6) Customers may opt channels and/or lines out of CCA as long as they maintain at least 50% of the channels and/or lines nominated at the time of application. If the Contract Period is 24 months, at the end of the first 12 months the 50% figure will be adjusted to 50% of the number of channels and/or lines nominated at the 12 month date. Where the Contract Period is renewed in accordance with the Contract, the 50% figure will be adjusted to 50% of the number of channels and/or lines nominated on CCA on the first day of the new Contract Period.

7) Where a Customer falls below the requirement described in paragraph 6, the CCA will be withdrawn and Customers will revert to BT Customer Commitment, BT Business Plan (Customer Based option), BT Premier Value, BT Business One Plan or BT Business Reward as applicable.

8) BT reserves the right to withdraw CCA [ the CCA product will be withdrawn and Customers will revert to BT Customer Commitment, BT Business Plan (Customer Based option), BT Premier Value, BT Business One Plan or BT Business Reward as applicable ] if :

i) there is evidence of automated management of outgoing call durations of less than 90 seconds.

ii) there is evidence that 90% or greater of total calls are made within the free period in any calendar month and this trend continues after BT has notified the Customer and allowed time for a review of the calling profile. The 90% or greater of total calls within the free period will take into account the volume of calls per line - where this is less than 1000 calls per line per month, this condition will not be applied. [ "Total calls" means an aggregate of Inland (Local and National Geographic) calls and Fixed to Mobile calls. "Free period" means where no charge has been raised for the entire call duration - for inland calls the first 90 seconds are free; for fixed to mobile calls, calls under 10 seconds are free]

9) Call Alert Classic is available free of charge on all of the lines/channels nominated under CCA. Customers are required to agree the Terms and Conditions of BT Call Alert Classic Section 15 Part 10 On termination of CCA, Call Alert Classic will not terminate and the relevant pricing will then apply.