Shared Workspace aims to bring more value to all the ways you communicate with BT. It is not intended to replace one one-to to-one contact by phone or in person. Instead it will eliminate many mundane activities and allow you to manage your communications needs more effectively. Shared Workspace contains tools for direct communication with people in BT and elsewhere in your organisation. These include facilities for using Instant Audio and Data Conferences, a Virtual Message Pager to display urgent messages and open access to a Filing Cabinet area to store and share important documents such as meeting minutes, site details and service plans. Many customers are finding these online tools make communication more accurate and responsive. By simply selecting names from a list of contacts, customers can initiate conferences to resolve issues with the right people immediately. Use of data conferences, the Filing Cabinet and automated service features has allowed customers to progress issues and actions without BT people needing to be available by phone. The communications benefits offer your organisation greater responsiveness and allow your people to engage in higher value activities with BT. If we can deal with more day to day issues efficiently online, traditional contacts can be used to explore new opportunities for your organisation. Back to the Top of the Document