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Shared Workspace provides direct access to your BT related business details. Online working enables BT and customer people to view the same single source of up to date information. Controlling your information directly allows us to increase accuracy and speed of service to you. The Shared Workspace Filing Cabinet is an online library with shared access for all members of a particular workspace. It allows standard files, such as all MS Office documents and reports to be uploaded, viewed, modified and downloaded at any time. The Filing Cabinet is a totally flexible store for managing information provided by you or BT, such as:
The Filing Cabinet produces a full audit trail of the activities of individual members. Access rights and permissions are also configurable. Automated Status summaries are available for some BT services. These provide a direct and up to date view of orders and reported problems from BT's management systems. Both customers and BT have benefited from online access and sharing of information. Large network reports, such as those for customers with Frame Relay services, have typically taken days to prepare and distribute on paper. Now Frame Relay reports are being distributed via the Shared Workspace, allowing BT to prepare them in a matter of minutes and being instantly available to appropriate Shared Workspace members to view, download and further interrogate. In a similar way, the provision of site information from customers can be used to help BT engineers prepare for visits to site. For customers and BT this will reduce the number of site visits and the time taken to complete work. Controlling your business information provides the opportunity with the potential to organise its contact with BT more effectively. Direct access to online details will improve your confidence in the accuracy and speed of BT's response, reduce internal duplication of effort and provide more out of hours support |
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